Privacy Policy

Introduction

Pulse Sports, Inc. ("we," "us," "our," or "Pulse Sports") operates the Pulse Sports platform ("Service"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and when using our platform. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you use our Service.

Pulse Sports is a sports training management platform designed for training facilities, clubs, and academies. Our platform helps organizations manage programs, sessions, attendance, memberships, and parent communication in one centralized system.

Please read this Privacy Policy carefully. By accessing or using the Pulse Sports platform, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our practices, please do not use our Service.

Information We Collect

Account Registration and Profile Information

When you create an account with Pulse Sports, we collect information such as your name, email address, phone number, organization name, role, and password. If you are a parent or guardian, we also collect information about your child or dependent, including their name, age, date of birth, and athletic background. This information helps us personalize your experience and enable access to relevant features based on your role in the organization.

Usage Data

We automatically collect information about your interactions with our Service, including the pages you visit, the features you use, the time and duration of your activities, your IP address, browser type, and operating system. This information helps us understand how users engage with our platform and allows us to improve the user experience, troubleshoot technical issues, and detect fraud or misuse.

Payment and Billing Information

If you make a purchase or register for a paid membership or program through Pulse Sports, we collect payment information including credit card number, billing address, and transaction history. For your security, payment information is processed by third-party payment processors and is not stored on our servers. We retain billing records and transaction data for accounting, tax, and customer service purposes.

Communication and Support Data

If you contact our customer support team, communicate with other users through our platform, or participate in surveys or feedback requests, we collect the content of your communications, your contact information, and any attachments or files you share. This information is used to respond to your inquiries, improve our service, and maintain records of customer interactions.

Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to remember your preferences, understand how you use our Service, and improve your experience. This includes both session-based cookies (which expire when you close your browser) and persistent cookies (which remain on your device until manually deleted or expired). Third-party analytics providers may also place cookies on your device to help us understand usage patterns.

How We Use Your Information

Pulse Sports uses the information we collect for a variety of purposes, including:

• Service Delivery: Providing, maintaining, and improving the Pulse Sports platform and delivering the features and functionality you expect.
• Personalization: Customizing your experience based on your role, preferences, and activity history.
• Communication: Sending you transactional emails (account confirmations, password resets), service announcements, and responses to your inquiries.
• Analytics and Research: Analyzing usage patterns, conducting research, and developing new features and improvements.
• Legal Compliance: Complying with legal obligations, enforcing our Terms of Service, and protecting our legal rights.
• Marketing: With your consent, sending you marketing communications about new features, products, or special offers.
• Safety and Security: Detecting, preventing, and addressing fraud, abuse, security incidents, and other malicious activity.

Data Sharing and Disclosure

Pulse Sports does not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

Service Providers

We share information with third-party service providers who assist us in operating our Service, including payment processors, email delivery services, cloud hosting providers, analytics platforms, and customer support tools. These providers are contractually obligated to use your information only as necessary to provide services to Pulse Sports and to maintain the confidentiality and security of your data.

Legal Compliance

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to comply with legal obligations, protect our rights, or respond to valid legal processes such as subpoenas, court orders, or government requests.

Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your personal information.

Data Retention

Pulse Sports retains your personal information for as long as necessary to provide our Service, fulfill the purposes outlined in this Privacy Policy, and comply with legal obligations. The retention period may vary depending on the type of information and the purposes for which we use it.

For example, we maintain account information while your account is active and for a reasonable period thereafter. Usage logs and analytics data are typically retained for up to two years. Payment records are retained as long as required for tax and accounting purposes.

When information is no longer needed, we securely delete or de-identify it to prevent unauthorized access. Some information may be retained in backup systems for a limited period to ensure data recovery and business continuity.

Your Privacy Rights

Pulse Sports respects your privacy rights and provides you with control over your personal information. Depending on your jurisdiction, you may have the following rights:

Right to Access

You have the right to request access to the personal information we hold about you. Upon request, we will provide you with a copy of your data in a portable and machine-readable format.

Right to Correction

If your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. You can also access and update much of your information directly through your account settings.

Right to Deletion

You have the right to request deletion of your personal information, subject to certain legal and contractual limitations. Upon request, we will delete your account and associated data, except where retention is required by law or for legitimate business purposes.

Right to Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another organization.

Right to Opt-Out of Marketing

You may opt out of receiving marketing communications from Pulse Sports at any time by clicking the "Unsubscribe" link in our emails or by adjusting your communication preferences in your account settings.

Children's Privacy

Pulse Sports recognizes that we serve organizations that work with young athletes and minors. We comply with the Children's Online Privacy Protection Act (COPPA) and applicable laws protecting the privacy of children under the age of 13.

If your organization is using Pulse Sports to manage youth programs, we collect information about children only with parental or guardian consent. Parents and guardians have the right to review, update, or request deletion of their child's information. If we become aware that we have collected personal information from a child without verifiable parental consent, we will take steps to promptly delete such information.

We encourage parents and guardians to take an active role in their child's online privacy and to contact us if they have any concerns about information we have collected.

Data Security

Pulse Sports takes data security seriously and implements industry-standard technical, administrative, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include encryption of data in transit and at rest, secure password hashing, regular security audits, access controls, and monitoring for suspicious activity. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially reasonable security measures, we cannot guarantee absolute security.

If we discover a security breach that affects your personal information, we will notify you as required by applicable law and take appropriate remedial action.

Third-Party Links

Our Service may contain links to third-party websites, applications, and services that are not operated by Pulse Sports. This Privacy Policy applies only to information collected through our Service and does not cover the privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party services before providing them with your personal information.

Changes to This Privacy Policy

Pulse Sports may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Effective Date" at the top of this page. Your continued use of the Service after such modifications constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: